Cancellation & Payment Policy
Last updated: 05/11/2025
1. Scope
This policy applies to all reservations made directly with MiTerra Housing Solutions through our website, email, or phone.
2. Definitions
- Check-in / Check-out: As stated in your confirmation email.
- No-show: The guest does not arrive by 11:59 PM on the check-in date without notice.
- Business days: Monday–Friday, excluding Greek public holidays.
3. Bank Transfer Bookings
3.1 Payment deadline
- Your reservation is held pending payment. Please complete the bank transfer within 24 hours of receiving the confirmation email (unless a different deadline is stated there).
- If payment is not received by the deadline, the booking may be automatically cancelled.
3.2 Deposit & balance
- Deposit: 30% of the total amount is due within the payment deadline above.
- Balance: The remaining 70% is due 7 days before check-in (unless otherwise agreed in writing).
3.3 Cancellations & fees
- ≥ 30 days before check-in: Full refund of amounts paid, minus bank charges.
- 8–29 days before check-in: Cancellation fee = 30% of the total. (We retain the deposit; if you paid more, we refund the difference.)
- 0–7 days before check-in or No-show: Cancellation fee = 100% of the total stay. (If amounts paid are lower than the fee, the difference will be invoiced.)
3.4 Refunds
- Refunds are processed within 10 business days after written cancellation confirmation. Bank fees and currency conversion costs are borne by the guest.
4. Payment on Arrival Bookings (30% advance by bank transfer)
4.1 Deposit & balance
- Your reservation is held pending payment. Please transfer a 30% deposit within 24 hours of receiving the confirmation email (same process as Bank Transfer bookings).
- Balance (70%) is payable at check-in by card or cash.
- If the deposit is not received by the deadline, the booking may be automatically cancelled.
4.2 Cancellations & fees
- ≥ 30 days before check-in: Full refund of amounts paid, minus bank charges.
- 8–29 days before check-in: Cancellation fee = 30% of the total stay. (We retain the deposit; if you paid more, we refund the difference.)
- 0–7 days before check-in or No-show: Cancellation fee = 100% of the total stay. (If amounts paid are lower than the fee, the difference will be charged/invoiced.)
4.3 Refunds
- Refunds are processed within 10 business days after written cancellation confirmation. Bank fees and currency conversion costs are borne by the guest.
4.4 Notes
- Please email the payment proof once the deposit is sent.
- We may request a brief arrival reconfirmation before check-in; failure to reconfirm may lead to cancellation.
5. Booking Request
5.1 Before approval
- A Booking Request is not a confirmed reservation and no payment is taken. You can withdraw your request at no cost before we approve it.
5.2 After approval
- Once approved, your request becomes a reservation under the payment method you choose:
- If you choose Bank Transfer, section 3 applies.
- If you choose Payment on Arrival, section 4 applies.
- Approval may be held for up to 24 hours awaiting your payment/confirmation; otherwise, it may auto-expire.
6. Modifications & Early Departure
- Date or length changes are subject to availability and may be treated as a cancellation (fees per sections 3–4) if they reduce the stay or shift into higher-demand dates.
- Early departure after check-in: Unused nights are non-refundable.
7. No-Show
- A no-show triggers the fees described in the relevant section (Bank Transfer or Payment on Arrival). The reservation is then released.
8. Force Majeure
- If your stay is affected by events beyond your reasonable control (e.g., natural disasters, official travel bans), contact us promptly. We will offer date change or credit, or a refund where required by law. Documentation may be requested.
9. Overbooking / Operational Issues
- In the unlikely event we cannot honor a confirmed booking, we will offer equivalent or superior alternative accommodation at our expense or full refund of amounts paid.
10. Contact
For cancellations, modifications, or questions, please contact:
miterra.hs@gmail.com | +30 697 71 25 237
